Terms of Service

Please read these terms carefully before using our service.

Introduction

Last Updated: 22nd December 2025 These Terms of Service (“Terms”) govern your access to and use of the BidLin website, application, and software platform (“Service”) operated by BidLin.com LLC (“BidLin,” “we,” “us,” “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. By clicking “I agree to the Terms of Service and Privacy Policy” when creating an Account, submitting a bid, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you may not access or use the Service.

1. DEFINITIONS

  • Platform – BidLin’s digital marketplace and software that allows Clients to request bids and Vendors to submit proposals for facility cleaning services.
  • Client – A company, facility manager, or property owner creating bid opportunities.
  • Vendor – A service provider submitting bids or performing work for Clients.
  • User Content – Any data, text, images, measurements, messages, proposals, or information you upload through the Service.
  • Account – Your registered BidLin profile.
  • Ongoing Services – Any services performed by a Vendor for a Client following an award made through the Platform, including but not limited to recurring services, renewals, extensions, month-to-month arrangements, continued performance after an initial term expires, or any substantially similar services, whether such services are performed under the original agreement or any subsequent, renewed, modified, or replacement agreement.
  • Monthly Success Fee – A recurring fee equal to one-twelfth (1/12) of four percent (4%) of the annualized contract value agreed upon at the time of award through the Platform, payable monthly on a recurring basis for each month in which Ongoing Services are provided.
  • Termination – For purposes of these Terms and all billing obligations, the complete and permanent cessation of all services between a Vendor and a Client, which shall be deemed effective only upon BidLin’s receipt and verification of a written termination notice issued by the Client, in accordance with Section 5.6.
  • Annualized Contract Value – The annualized monetary value of services agreed upon between a Client and a Vendor at the time of award through the Platform, calculated in good faith by annualizing the pricing, scope, and service frequency reflected in the awarded bid or agreement, including contracts with an initial term shorter than twelve (12) months or month-to-month arrangements.
The Annualized Contract Value is used solely for calculating the Monthly Success Fee and does not limit the number of months for which such fee may apply, provided that Ongoing Services are actually being performed.

2. ELIGIBILITY & ACCOUNT RESPONSIBILITIES

  • You must be 18 or older and legally able to enter contracts.
  • You must provide accurate registration information and keep it updated.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity under your Account, unless caused by BidLin’s breach.
  • We may suspend or terminate accounts that violate these Terms.

2.1 Vendor Registration Requirements

To register as a Vendor, you agree to provide the following documentation during onboarding:
  • Employer Identification Number (EIN)
  • Certificate of Insurance (COI)
  • Proof of Workers’ Compensation coverage
  • IRS Form W-9

2.2 Insurance and Documentation Maintenance

Vendors agree to maintain valid and current insurance policies, including general liability insurance and workers’ compensation coverage, for as long as they remain active on the Platform or perform any services awarded through the Platform. Vendors must promptly upload updated documentation when any policy renews or expires. If a Vendor’s required insurance or documentation lapses or becomes invalid, BidLin may suspend the Vendor’s Account or restrict participation in bids until updated documentation is provided.

2.3 Vendor Representations and Ongoing Compliance

Vendors represent and warrant that all information provided to BidLin is true, accurate, and complete. Vendors agree to comply with all applicable federal, state, and local laws, including labor, tax, licensing, and safety requirements, while performing any services awarded through the Platform. Vendors are solely responsible for the acts, omissions, and compliance of their employees, representatives, and subcontractors.

3. WHAT BIDLIN DOES (AND DOES NOT DO)

3.1 What We Do

  • Provide a platform for Clients to post opportunities.
  • Provide tools for Vendors to submit bids.
  • Process payments through Stripe.
  • Collect and verify facility data and measurement information.
  • Match supply and demand fairly based on platform activity.

3.2 What We Do NOT Do

  • We are not a cleaning company.
  • We are not a party to contracts between Clients and Vendors.
  • We do not guarantee bids, awards, performance, or results.
  • We do not guarantee revenue or contract value for Vendors.
  • BidLin does not sell or share personal information for targeted or cross-context behavioral advertising.

3.3 Client Facility Access and Data Collection

By creating a Client account, on your request you authorize BidLin personnel to visit your facility, survey, measure, and document relevant areas for bidding purposes. This information is added to your profile and made accessible to vetted Vendors when you post a bid request. If no bid is posted, Vendors will not have access to these details.

4. LICENSE & ACCEPTABLE USE

4.1 License

BidLin grants you a limited, revocable, non-transferable license to use the Platform in accordance with these Terms.

4.2 Prohibited Activity

You may not:
  • Circumvent BidLin or our fee structure
  • Reverse engineer, scrape, spider, or use bots
  • Introduce malware or harmful code
  • Misrepresent your identity or business
  • Upload content you do not own rights to
  • Spam Clients or Vendors
  • Attempt to access accounts or systems without authorization
  • Engage in illegal activity
Violation may result in account termination.

5. BIDDING, CONTRACTS & FEES

5.1 Independent Contracts

All contracts and projects formed between Clients and Vendors are strictly between those parties. BidLin is not a party to any such agreements.

5.2 No Guarantee

We do not guarantee:
  • A minimum number of opportunities
  • That a Vendor will win any contract
  • That a Client will receive a minimum number of bids
  • Vendor or Client performance

5.3 Platform Fees

BidLin fees may include:
  • One-time bid fees
  • Transaction or success fees
  • Monthly recurring success fees
  • Subscription fees (if applicable)
All applicable fees are disclosed on the Platform, billed in accordance with these Terms, and are non-refundable. Monthly recurring success fees are calculated and billed as described in Section 5.10.

5.4 Payment Processing (Stripe)

Payments are processed by Stripe, Inc. By submitting payment information, you:
  • Agree to Stripe’s Terms & Privacy Policy
  • Authorize BidLin and Stripe to charge your payment method
  • Accept that Stripe is responsible for processing, storing, and securing payment data
BidLin is not liable for Stripe outages, holds, or verification delays. BidLin does not view, store, manage, or have access to Vendors’ or Clients’ bank account or credit card information. All such information is processed and stored exclusively by Stripe in accordance with Stripe’s security and privacy standards.

5.5 Payment Authorization & Late Fees

You expressly authorize BidLin, through Stripe, to initiate recurring monthly charges, one-time charges, adjustments, and collection charges for all fees owed under these Terms, including Monthly Success Fees, audit-related charges, and any outstanding balances, until such obligations are fully satisfied. BidLin may recover all reasonable costs incurred in connection with the collection of overdue or unpaid amounts, including third-party collection agency fees, legal fees, arbitration costs, administrative expenses, and Stripe dispute or chargeback fees. At BidLin’s discretion, all outstanding amounts may become immediately due and payable upon account suspension or termination.

5.6 Vendor Contract Termination Requirement

If a Vendor loses or terminates a contract obtained through BidLin:
  • The Client may provide a Termination Letter to the Vendor. The Vendor must promptly submit the Client’s Termination Letter to BidLin at support@bidlin.com
  • BidLin may verify cancellation directly with the Client and may require additional proof of termination. Billing will be suspended only after BidLin receives and verifies a valid Termination Letter.
  • The effective date for stopping billing will be the termination date specified in the Termination Letter, provided BidLin receives and verifies the Letter within fourteen (14) days of that date. If BidLin receives a valid Termination Letter later than 14 days after the effective date, billing will stop as of the date BidLin receives and verifies the Letter; no refunds will be issued for previously processed charges.
  • Until verification is complete, fees continue to apply, and no refunds will be issued for previously processed charges.
The Vendor acknowledges that BidLin’s monthly fee does not end when a contract expires unless the Vendor provides the Client termination letter and BidLin verifies it. If no termination letter is submitted, BidLin will treat the services as continuing, and monthly billing will continue until a Termination is verified in accordance with this Section. BidLin will make commercially reasonable efforts to verify the authenticity of any Termination Letter within ten (10) business days. If a Vendor disputes a charge, the Vendor must submit documentation to support the dispute (for example, copies of invoices, communications, or the Client’s Termination Letter). BidLin will review evidence and make a determination in good faith, subject to any third-party dispute resolution (e.g., Stripe chargeback) or applicable legal remedies. Vendors acknowledge that industry standards and legal requirements generally require Clients to provide written notice prior to terminating cleaning services. Accordingly, Vendors are responsible for obtaining the Client’s Termination Letter as part of the ordinary course of business. Verbal terminations, implied terminations, non-renewals without written confirmation, or cessation of services without a Client-issued termination letter shall not be sufficient to end the Monthly Success Fee obligation. For avoidance of doubt, the Monthly Success Fee obligation ends only upon BidLin’s receipt and verification of a valid Client-issued Termination Letter, and any retroactive effective date applies solely for billing adjustment purposes, not for determining whether the obligation existed.

5.7 Vendor Participation Limits

To ensure a healthy marketplace, BidLin may limit or delay Vendor onboarding until enough facilities are active to support competitive and fair bidding.

5.8 Accounting & Audit Rights

For contracts won through BidLin, Vendors agree to provide, upon reasonable notice and during normal business hours: Documentation of invoices, payments, or revenue reasonably related to fees owed to BidLin; and Access to limited records reasonably necessary to verify compliance with these Terms.
If any underpayment of fees is identified, regardless of amount, including de minimis amounts, the Vendor shall promptly pay the full underpaid amount upon notice. Any underpayment, regardless of size, constitutes a breach of these Terms. In connection with any audit that reveals an underpayment, the Vendor shall be responsible for all reasonable audit, investigation, administrative, and enforcement costs incurred by BidLin in good faith in connection with verifying compliance with these Terms, without any minimum underpayment threshold, except where prohibited by applicable law. Such costs shall be limited to those that are reasonable and proportionate to the scope of the audit and the nature of the noncompliance, to the extent required by applicable law.

5.9 Disputes Between Users

Any disputes between Clients and Vendors must be resolved between those parties directly. Although BidLin is not a party to agreements between Clients and Vendors, Users agree to first notify BidLin of any platform-related issues or concerns by contacting support@bidlin.com. BidLin may, at its discretion, review the issue and provide informal assistance; however, BidLin is not responsible for resolving contract, payment, or performance disputes between Users.

5.10 Monthly Success Fee

Vendors agree to pay BidLin a Monthly Success Fee equal to one-twelfth (1/12) of four percent (4%) of the annualized contract value, payable monthly on a recurring basis and continuing for each month in which Ongoing Services are provided. The Monthly Success Fee is billed automatically each month beginning on the service start date specified in the awarded bid and continues for each month in which the Vendor provides Ongoing Services to the Client. The Monthly Success Fee applies regardless of whether the Vendor and Client:
  • Renew, extend, or modify the original agreement;
  • Continue services on a month-to-month basis;
  • Enter into a subsequent agreement on or off the Platform; or
  • Allow an initial contract term to expire while continuing services.
The Monthly Success Fee is calculated based on the annualized contract value at the time of award and shall not be reduced solely due to renewals, extensions, scope reductions, pricing adjustments, or conversion to month-to-month services, unless BidLin expressly agrees in writing. For clarity, the Monthly Success Fee accrues only during months in which the Vendor provides actual Ongoing Services to the Client. BidLin may rely on information provided by Vendors or Clients for billing and fee calculations and is not required to independently verify such information unless it elects to do so.

5.10A Continuation of Fees, Renewals, and Ongoing Service Billing

Any recurring or ongoing services contract, project, or agreement awarded through the Platform creates a continuing Monthly Success Fee obligation pursuant to Sections 5.6 and 5.10 of these Terms, as expressly agreed by the Vendor upon use of the Platform. This monthly fee continues for so long as the Vendor provides Ongoing Services to a Client obtained through the Platform, without limiting the foregoing, this obligation applies to:
  • The initial contract term
  • Any renewal, extension, amendment, or modification
  • Any continued service after expiration
  • Any holdover or month-to-month service
  • Any off-platform continuation of the relationship
  • Any ongoing relationship between the Vendor and the Client originally matched on BidLin
Any continued services provided by the Vendor to a Client obtained through BidLin—whether on or off the Platform and whether under a written contract or informal arrangement—remain subject to BidLin’s monthly fee. Unless and until BidLin receives a Client termination letter from the Vendor confirming that all services between the Vendor and the Client have completely ended, the Monthly Success Fee obligation shall continue. If no termination letter is submitted, BidLin will deem the Client–Vendor relationship to be active, and the monthly fee will continue to be billed. Failure to submit a Client termination letter in accordance with Section 5.6 will result in BidLin treating the services as continuing and the Vendor remaining subject to the Monthly Success Fee.

5.10B Ongoing Payment Method Requirement

The Vendor agrees to maintain at all times a valid, chargeable, and up-to-date payment method on file with BidLin and Stripe for as long as any monthly fee obligations remain outstanding. The Vendor expressly authorizes BidLin and Stripe to process recurring monthly charges, until BidLin receives and verifies the Client’s termination letter as described in Sections 5.6 and 5.10A. Failure to maintain a valid payment method does not relieve the Vendor of outstanding or future fee obligations, and any declined, expired, or revoked payment methods may result in suspension of the Vendor’s account and collection of all amounts due. This ongoing fee obligation is a material condition of using the Platform and is agreed to be commercially reasonable by the Vendor.

5.11

BidLin may modify its fees from time to time by providing notice through the Platform or by email. Any fee changes will apply only to future transactions or billing periods occurring after the effective date of the change. Continued use of the Platform after the effective date constitutes acceptance of the updated fees. For avoidance of doubt, any changes to Monthly Success Fees apply only to contracts awarded after the effective date of such change, unless otherwise expressly agreed in writing.

6. NON-CIRCUMVENTION & NO POACHING

You agree not to:
  • Circumvent the Platform to avoid BidLin fees;
  • Enter into off-platform deals, renewals, extensions, or continued service arrangements with any Client or Vendor introduced through the Platform for the purpose of avoiding BidLin fees;
  • Share contact information or otherwise bypass the Platform to avoid payment obligations.
Any renewal, extension, continuation, or re-engagement between a Vendor and Client first connected through the Platform constitutes Ongoing Services and remains subject to BidLin’s Monthly Success Fee. Any violation of this section constitutes a material breach of these Terms and may result in immediate account termination, acceleration of all fees owed, audit enforcement, injunctive relief, and legal action.

7. USER CONTENT

You retain ownership of your User Content. You grant BidLin a license to:
  • Host, store, display, reproduce, modify, distribute, and use your User Content
  • As needed to operate, improve, promote, and secure the Platform
We may remove content that violates laws or these Terms.

7.1

Vendor “My Profile” information, including business credentials, service areas, and uploaded documentation, may be made visible to Clients for the purpose of evaluating bids. By using the Platform, Vendors consent to this visibility.

7.2

Vendors may use Client facility data solely for preparing bids. Vendors may not reuse, sell, or distribute Client data outside the Platform.

7.3 Client Use of Vendor Information

Clients may use Vendor information solely for evaluating and awarding bids. Clients may not reuse, distribute, alter, or disclose Vendor documents, certificates, pricing structures, or proposals outside of the Platform.

8. INTELLECTUAL PROPERTY

The Platform, software, branding, and all non-User Content are owned by BidLin.com LLC or its licensors. You may not copy, modify, or distribute our IP without permission.

8.1 Copyright Complaints (DMCA Takedown Procedure)

If you believe that any content on the Platform infringes your copyright, you may submit a notification under the Digital Millennium Copyright Act (“DMCA”). Your notice must include: A physical or electronic signature of the copyright owner or authorized agent Identification of the copyrighted work claimed to be infringed Identification of the infringing material and its location on the Platform Your contact information A statement that you have a good-faith belief the use is not authorized A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner DMCA notices should be sent to: support@bidlin.com or such other address as BidLin may designate from time to time. BidLin may remove or disable access to the reported material and may terminate repeat infringers’ accounts in appropriate circumstances.

9. THIRD-PARTY SERVICES

The Service may link to or integrate third-party tools (e.g., Stripe). BidLin is not responsible for third-party content, policies, or actions.

10. SERVICE CHANGES & AVAILABILITY

We may update, suspend, or discontinue parts of the Service at any time. We may release beta features that are “as is.”

11. WARRANTIES & DISCLAIMERS

The Service is provided “AS IS” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law:
  • BidLin is not liable for indirect, incidental, special, punitive, or consequential damages.
  • BidLin’s total liability will not exceed the greater of: (a) fees paid to BidLin in the prior 12 months, or (b) $100, except to the extent such liability cannot be limited under applicable law.

13. INDEMNIFICATION

You agree to indemnify and hold BidLin harmless from claims arising from:
  • Your use of the Service
  • Your User Content
  • Your breach of these Terms
  • Your violation of laws or rights of others
  • Your misuse of Client facility data or Vendor information obtained through the Platform.

14. TERMINATION

We may suspend or terminate accounts for violations of these Terms, unlawful activity, fraud, misuse of the Platform, or as otherwise permitted by applicable law. Sections intended to survive termination do survive (including fees owed). Termination of a Vendor’s Account does not terminate the Vendor’s obligation to pay Monthly Success Fees for Ongoing Services, as described in Sections 5.6, 5.10, 5.10A, and 5.10B. Monthly Success Fees continue to apply for as long as the Vendor provides services to any Client obtained through the Platform, unless and until a Termination is verified in accordance with Section 5.6.

15. INDEPENDENT CONTRACTOR STATUS

BidLin is an independent contractor. Nothing creates a partnership, joint venture, or employment relationship between BidLin and Users.

16. GOVERNING LAW & VENUE

Except as expressly provided in Section 20 (Arbitration), these Terms are governed by the laws of New Jersey, and exclusive venue for any court proceeding shall be in Monmouth County, New Jersey.

17. ENTIRE AGREEMENT; SEVERABILITY

These Terms + the Privacy Policy constitute the full agreement. If any provision is invalid, the remainder stays in effect. For purposes of these Terms, “commercially reasonable” means reasonable from BidLin’s perspective as a platform operator acting in good faith under similar circumstances.

18. CHANGES TO THESE TERMS

BidLin may update or modify these Terms from time to time. Material changes will be communicated through the Platform or email. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

19. CONTACT INFO

For legal and support questions: support@bidlin.com

20. DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER

20.1 Binding Arbitration

Except for claims involving intellectual property, fraud, or misuse of the Platform, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and BidLin shall be resolved by binding arbitration, rather than in court. This arbitration provision supersedes Section 16 with respect to disputes subject to arbitration. BidLin will pay or reimburse arbitration filing fees and arbitrator fees to the extent required to ensure this arbitration provision is enforceable under applicable law. Each party shall bear its own attorneys’ fees and costs, except where such fees or costs are required to be allocated differently to ensure the enforceability of this arbitration provision or are awarded by the arbitrator under applicable law. Arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in New Jersey, unless the parties agree otherwise. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

20.2 Individual Claims Only; No Class Actions

All disputes must be brought in an individual capacity. You agree that you may not bring or participate in any class action, collective action, representative action, or private attorney general action against BidLin.

20.3 Waiver of Jury Trial

You and BidLin knowingly and irrevocably waive any right to a jury trial in any action arising out of or related to these Terms or the Service.

20.4 Survival

This arbitration and class action waiver provision survives termination of your Account and these Terms.